In late 2012, Mission Bank partnered with The Pacific Institute® (TPI). TPI, founded over 40 years ago, has shared its education and curriculum with over 6.5 million individuals in more than 60 countries worldwide. The TPI approach provides holistic consulting services, facilitation, and an education to change individual and organizational mindsets, driving greater performance.
To gain an understanding of the current culture throughout the bank, TPI administered a culture assessment tool amongst the executive team. This provided a benchmark of both the current and ideal culture. After analysis of the results, and noting the gap between the assessment of current culture, and the vision of ideal culture, the company-wide concept of ‘Go Blue’ was adopted. ‘Blue’ refers to a constructive culture – a culture that accelerates performance through encouraging, affiliative, and motivating behaviors.
Following the administration of the culture survey, TPI began delivering its leadership development program, TPI HeadCoach®. TPI HeadCoach – a cognitive-based leadership development program – is designed to help leaders identify and address habits of thought that are impacting performance. Through the program, the mindset of the leadership team was stretched to be able to envision the possibilities and the potential the bank had to offer.
After completion of the TPI HeadCoach® program, the leadership team focused its attention on the bank’s vision and values, with the guidance of a senior TPI consultant. The vision and values would become the cornerstone of the organization’s operating philosophy.
Once the leadership team was in alignment, the bank went on to deliver TPI’s Thought Patterns for High Performance® to the entire organization. They delivered the curriculum through 13 internal facilitators, who connected the staff to the overall vision. The bank’s employees recognized the investment Mission Bank was making in them, and that they had been given the tools to be successful both personally and professionally.
Through these efforts, the employees were motivated to use their discretionary effort – going above and beyond what is required of them. The initial statement developed by the leadership team, ‘Go Blue,’ was amended to ‘Go Blue, Go You.’ The modified phrase referred to the Thought Patterns training, in that all meaningful change, begins first with the individual.
Throughout the acquisition, The Pacific Institute® used the cultural assessment data to help merge the cultures together, and facilitate the transition to the new Mission Bank philosophy. After the merger, the ability of the merged bank’s team members to shift and adapt culturally was greater and faster than the existing Mission Bank employees.
Since the initial implementation – where all team members received the Thought Patterns for High Performance® education – Mission Bank has continued to deliver refresher sessions once a quarter. It was very important to the leadership that the program wasn’t something that was only done once then forgotten. Instead, they stressed the necessity to keep the momentum and continue to reinforce the values and behaviors. It is utilized and referenced constantly.
“The focus is on a high-performance culture. This is who we are. When we set goals and the right affirmations to go after these goals, we blow through them… We own, innovate and achieve.”
Diana Wolf, Assistant Vice President Manager of Human Capital